Back to Our Blog

Customer Service: If you're not asking for it, you're asking for it

Customer Service: If you're not asking for it, you're asking for it

In this post, and in the spirit of Presidential elections this year, I want to share my thoughts on voting and how it relates to customer service.

The discourse in this election cycle, particularly on the Republican side, during the "Primaries," had been nothing short of a three-ring circus. Absent any sane explanation, I suppose we could blame this debacle on the field being so crowded – 17 candidates. It seemed like the candidates borrowed a page from the popular reality TV shows, because the depths to which these candidates stopped to bring each other down to grab attention from their constituents seemed almost scripted. The kind of vulgarity they displayed – where the candidates were dueling about how “anatomically endowed” each was - has no place in Presidential debates. Used to be, not too long ago, candidates matched their wits with each other on policy and their vision for the Country.

The television outlets that hosted the "Primary" debates boasted all-time record viewership. So would it be a leap then, to suggest that these candidates were merely playing their part in this train-wreck to engage their audiences - the American electorate? Which leads me to the next question: So who do you think was playing the other for fools?

Unfortunately, of late, the lack of civility and the reality-TV-show type antics mentioned above seem to have permeated into every election across the country.  Combine that, with our country’s history of abysmal voter turnout compared to other developed nations; no term-limits; rigging the electoral process through gerrymandering by the entrenched political fat-cats, that are more worried about self-preservation and self-enrichment than public service; along with the general apathy of the voters, explains why despite record low approval-ratings of Congress, almost all the incumbents are re-elected in each election cycle. Thus reaffirming the adage “People hate the Congress, but love their Congressman.” To put it plainly, if you want change, then be the agent of change. Stop voting along party lines, straight-ticket vote, or blindly vote for the candidate endorsed by your local newspaper.

The point I’m trying to make is simple: when people say that “our country is headed in the wrong direction” because of the policies of our government, and that the elected officials are asleep at the wheel, we need to collectively pause for a second and think who put those politicians into positions of power.

Similarly, when customers settle for bad service from businesses and don’t demand change, status quo will rule the day. Because, absent any pressure from customers to hold these businesses accountable, and a threat to take their business somewhere else, these businesses have no incentive to change.

In conclusion, loyalty to a business or brand is good, but if that entity does not reciprocate in kind, then stray a little from your comfort zone and try a new business that will work harder than the entrenched ones to earn your patronage. 

We at housspros.com are the new kids on the block. And our mission is to disrupt the business model of the big hitters in our space – Home Advisor and Angie’s List. Because in their model they always make the money, and their customers – the small businesses that spend their valuable money to get jobs through these sites are almost always left holding the bag. So please give us a try. We’re confident we’ll earn your business.

Image Source: Nick Anderson, Houston Chronicle



Last Updated: 2017-10-26 19:46:03

close

Letters remaining :

close
close

Add a Post

Letters remaining :

close

Add a Video