2. Reply to the customers' job request. If you make the cut, then connect with the customer, and finally close the sale.
When you respond, try to provide information that will assist the customer in making a decision. Most importantly, provide a quote - this, believe it or not, is the clincher for almost all the customers. If you make the cut and the customer decides to move forward and call you, then meet the customer and interact with him/her in a courteous and professional manner. If you can close the loop on the lead and get the job, great!