FAQ's

Q: How do I register?
First time users, once you click the “Join Now” link on the home page you will be directed to the user registration screen that will record your profile - display name, email address, password, and zip code. Next, you will be directed to the sign-in screen. Upon entering your username/password, the website will authenticate your information, and upon successful match, you will be directed to your landing page.

Q: How do I post a Job request?
For registered users, there are multiple ways to post your job request. 1. On the homepage, you can click on the “I need a repair pro, now!” button, select a service category, and enter your job details, sign-in, and post your request. 2. Upon signing-in on the homepage, you will be directed to your landing page. Once there, you can choose any category you need to post your job request in. Upon clicking on that category, a pop-up window will record your request. 3. You can also post a job request from the homepage of the website by clicking on the category you intend to seek service in. Upon clicking, you will arrive at the landing page of that category. There you can click on the “Post your Job Request!” button. This action will bring up the same pop-up window mentioned above. After recording your job request you can sign-in and post your request.

You will have 160 characters to write your service request, and the application begins counting down the characters on the screen once the typing begins. This step is to guide you to be precise; to the point; and finally to focus on one issue at a time. It is worth mentioning here that our communication format will be like the very famous social networking and micro-blogging site, short and sweet, but will still provide the platform for the smooth exchange of information between you, and the businesses.

The goal of this website is to have “you”, the customer, patronize the businesses that take the time to respond to your service requests. Additionally, this window will have functionality to add a picture (.jpeg only, please) or a video to provide more context or detail to your search or service request. After recording your request you can submit your request.

Q: How do I find responses to my job request?
Log-in on the website's home page. Once signed-in, you will be directed to your landing page. On the landing page you will find responses to all of your service requests. After checking the response(s) to your requests you will have the ability to click on a “Was this Helpful?” icon. You can click on this icon only once for each response.

Q: How do I stop receiving email alerts?
When you create your account, the application will default your settings to receive email alerts informing you every time businesses respond to your search or service requests. The application also gives you the functionality to view businesses' responses to your search requests by clicking on the links displayed in those emails. Upon clicking the link, you will be navigated to the website where you will be prompted to log-in. After completing the log-in process, you will be presented with the responses.

If you do not wish to receive the email alerts, you need to sign-in to the website, and once you arrive on your landing page, you can click on “Manage My Account” and navigate to “Email Notifications”, and select “No”. By opting out of the automatic notification process though, you might lose out on the website's functionality to provide you with solutions in a timely manner. That said you will still have the option to view responses to your search or service requests by logging on to the website and navigating to your landing page at your convenience.

Q: How do I stop getting email alerts when businesses' respond to my “User Rating”?
Although you can unsubscribe yourself from receiving emails alerting you about “Responses” from businesses' to your Service requests, you, however, will not be able to unsubscribe yourself from receiving email alert every time a business responds to your “User Rating”. This business rule is in place to give you a fair opportunity to view the response of the business to your “User Rating”.

Q: How do I stop getting email alerts every time businesses' I follow add a new post?
When you create your account, the application will default your settings to receive email alerts informing you every time the businesses' you're following add a new post. If you do not wish to receive the email alerts, you need to sign-in to the website, and once you arrive on your landing page, you can click on “Manage My Account” and navigate to “New Post/Video Notification from your Favorite Business”, and select “No”. If you do not wish to receive these alerts from individual businesses, simply remove them from your “Following” list.

Q: How do I access the informative content on this website?
Both registered and non-registered customers will have access to the content that appears on the website. Customers can click on any category on the home page to access the content in that particular category. Some of the features on this page include: posts; promotional materials; DIY manuals and videos from our participating businesses; and finally a List of Top Contributors (businesses that consistently provide the most relevant information to the user requests and contribute posts and videos that expand the horizons of the customers).

Q: How can I access a businesses' homepage on this website?
Both registered and non-registered customers will have access to content that will appear on these pages. Anytime a customer wants to know more about a business, they can click on the “hotlink” of the businesses' name that appears at the top left corner of each response the businesses' provide to customers' service request or the posts or videos they contribute on the website. When customers click on the hotlink, they will be directed to the homepage of that business. There, the customers will find the contact information of the business along with a brief description of the business. Customers will also find the businesses' Facebook posts along with the posts they contributed on this website. And finally, customers will find “Customer Reviews” about that business along with the “number” of informative contributions the business made on this website.

Q: Why are objective “Customer Ratings” important to us?
Our website is founded on the core principal of providing a platform that will connect local small businesses with the customers of this website in an environment rooted in transparency. Therefore we developed a rating system that is fair to both, the customers and businesses. Businesses listed on this website provide a service - they respond to customer service requests and contribute valuable content that will help the customers of this website make informed buying decisions.

For providing the services mentioned above, businesses are presented with a great opportunity to “spread the word” about their business, but they do not realize any financial gain. Therefore, we believe businesses should not be penalized by customers –even a small number - who might misuse the “ratings” forum to make negative comments about the businesses that act in good faith and share their expertise.

That said, if the customers and businesses enter into a business transaction predicated on both the parties connecting on this website - based on the responses provided by the businesses to their service requests - and payment(s) rendered by the customer(s), then those customers should be absolutely entitled to rate their purchase experiences.

Q: How are our “Customer Ratings” different?
Customers can rate a business only if they connected through this website and used the services of that business. This rule is in place so that only genuine (either positive or negative) ratings are recorded, and fake (positive or negative) ratings from non-customers are filtered out.

The ratings will display both, the initial interaction between the customers and the businesses, and the customers' rating of their purchase experiences along with a comment or rebuttal from the businesses. This rule is in place to provide context and transparency.

When the customers purchase products or services from businesses, and want to rate their experiences, they have to do so within 30 days from the time they receive responses to their service requests from those businesses. After 30 days these requests will disappear from the landing page of the customers so they won't be able to rate. This business rule will give the customers a reasonable time to rate a business. This rule will also give the businesses an opportunity to respond to customer complaints or compliments in a timely manner.

Customers can rate a business only once, i.e. one service rating for each paid transaction. And each time a customer wants to rate a business they have to enter the service date and the receipt/invoice number. Alternatively, the customer can upload a picture of the receipt/invoice, displaying the service date and the invoice number from the business they are rating (by the way, the service date and invoice number the customer enters manually or the picture the user uploads displaying the service date and the invoice number of the receipt, will remain opaque on the website. The business that was rated by the customer will be the only party that will have access to that information). The above business rules will protect the integrity of the ratings because they discourage dishonest businesses from creating multiple accounts to praise themselves or trash their competitors. The same business rules will also restrict disgruntled or unreasonable customers from posting multiple negative comments about a business.

Like the customers, the businesses will have only one opportunity to respond/rebut a rating. This business rule is in place to discourage a protracted back-and-forth mudslinging between the customers and the businesses.

Q: I can't find my email notifications in my inbox?
Please check your spam or trash folder and move it to your inbox. Also, to receive your notifications in a timely manner, we recommend you use the popular email utilities like gmail, yahoo mail or hotmail.

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